Our client is a well-established federal contractor annually recognized as a top place to work! They have a new program supporting a large telecom provider and are seeking Telecom Network Provisioning Specialists to join their team!
Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.
- Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
- Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
- Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
- Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
- Support operational dashboards for order visibility and forecasting to improve predictability and control.
- Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
- Support Services shall be executed in compliance with processing and program guidelines published by Customer.
Minimum Qualifications
- High School Diploma or GED
- 1-2 years of related experience in a telecom network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.
- Candidates must be willing to work on-site in San Antonio facility 3 days/week
Other Job Specific Skills
- Strong analytical and problem-solving abilities.
- Proficient in quality data entry.
- Proficient in using various intake methods and comfortable working with technology.
- Strong organizational skills and the ability to manage a high volume of orders.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided.
- Ability to work effectively in a team environment.
- Ability to work on MS Excel for any business calculation.
- Keen attention to detail and accuracy.
- Ability to work well under pressure.
Candidates must be US citizens due to federal contract requirements and will be required to undergo a background investigation.
